What Facilities are there at the Wellnest Experience:

- We have a private changing room which also has a toilet and a sink.
- The changing room has space to leave your bag or hang up your coat.
- There is parking directly out the front of the building which you are welcome to use.
- There is bottled water and range of herbal teas that you can help yourself to during your visit.

Who can use the Sauna / Ice Bath

- Sauna holds up to 3 people at a time and 1 person at a time in the ice bath
- Children under the age of 16 are not permitted. Children under the age of 18 must be accompanied by an adult at all times.
- If you are pregnant or have any underlying health problems, please seek advice from your doctor first.

How should I prepare for my sauna/ice bath?

- We ask that you have recently showered before entering the sauna and ice baths.

What should I bring?

To get the most from your session we recommend you bring:
- Swimwear
- Flip flops / sliders to walk between the areas
- TWO towels (one to sit on in the sauna, one to dry yourself)
- Water bottle
- Warm clothes to get changed into afterwards
- For added luxuary you may wish to bring a robe!

The changing room space is limited and can fit 1 person at a time. You may wish to come in your swimwear underneath for a super quick change!

You are very welcome to bring along soft drinks (we supply water and herbal tea for free!) to re-hydrate during your visit.

Where can I find the Wellnest Experience Suite

We are located inside Wellnest in Marsh Barton.

8 Trusham Road, Marsh Barton Trading Estate, EX2 8QH

(we are opposite Market Carpets and Days Rental)

How long are the sessions

The sessions are 1 hour long. The session time starts from the time you book.

For example if you book for your session at 10:00, you have between 10:00 and 11:00 to use the Wellnest Experience Suite.

Please note that your session time includes your changing time, so you will need to be ready to leave the suite at the end of your hour.

You shouldn't be in the sauna or ice bath for the whole session. We recommend sauna sessions for 5-15 minutes with lots of breaks or dips in the ice baths in between. Start with 30 seconds in the ice bath, but we recommend no longer than 2 minutes.

Make sure you arrive 5 minutes beofre your booking time to check in and make full use of your slot.

Food and Drink Policy

It may seem like a fun idea to relax with a glass or wine or beer, but in our experience saunas, ice baths and alcohol don't go well together and can increase the risk of accidents.

We therefore have a strict no-alcohol policy within the Wellnest Experience Suite areas. We also reserve the right to deny entry to any individuals that we deem to be under the influence of drugs ot alcohol without a refund or credit.

You are very welcome to bring along soft drinks (we supply water and hearby tea for free!) to re-hydrate during your visit.

How do I reschedule a session

We appreicate sometimes something unexpected comes up that doesn't allow you to atten your slot. If you want to change to a different date and it is within our cancellation period, please email us at team@wellnest.uk

How do I cancel a session

We understand that plans change unexpectedly. To ensure the smooth operation of our sauna services and accommodate all our clients efficiently, we have implemented the following cancellation policy;

Refunds:
We regret to inform you that we do not offer refunds for cancellations.

Rescheduling:
a. Rescheduling is permitted if notice is provided at least 48 hours before the schedules session.
b. Clients may reschedule their appointment to a new date and time based on availability.

Late Cancellations:
a. Cancellations made within 48 hours of the scheduled session will not be eligible for refunds or rescheduling (at our discretion we may offer the opportunity to reschedule in the event of special circumstance / unexpected events).
b. Late cancellations will result in the forfeiture of the session without the option for rescheduling or refund.

No Shows:
a. Failure to show up for the scheduled session without prior notice will result in forfeiture of the session without the option for rescheduling or refund.

How to Reschedule:
Clients can reschedule their appointment by contacting us via phone or email at least 48 hours before the scheduled appointment time.
Please note that adherence to this cancellation policy helps us maintain the efficiency of our operations and ensures fairness to all our clients. We appreciate your understanding and cooperation in this matter.

If you need any further clarification or assistance, feel free to reach out to us. Thank you for choosing our sauna services.